Last updated: 28 September 2026

We want you to be happy with your R4C3 purchase.

This policy explains how returns, exchanges and refunds are handled.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer protection law.

CHANGE-OF-MIND RETURNS

If you change your mind about a purchase, please contact us within 30 DAYS of receiving your order.

Products must be returned in accordance with our return requirements.

For hygiene reasons, socks and other products that have been worn, washed or used may not be eligible for a change-of-mind return where applicable.

PRE-ORDERS

Because pre-orders are used to plan production quantities, please consider your purchase carefully before placing a pre-order.

If you wish to cancel a pre-order, contact us as soon as possible.

Where applicable, cancellations and refunds will be handled in accordance with the status of the order and applicable consumer protection law.

If R4C3 is unable to fulfil a pre-order, we will communicate with affected customers regarding the available options.

ELIGIBLE RETURNS

To help us process your return, products should generally be:

• Unworn

• Unwashed

• In their original condition

• Returned with original packaging where applicable

• Accompanied by proof of purchase

Some products may have specific return requirements due to their nature.

FAULTY OR DAMAGED PRODUCTS

If you receive a product that is faulty, damaged or materially different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photographs or other relevant information where appropriate

We will assess the issue and provide the appropriate resolution in accordance with applicable law.

INCORRECT PRODUCTS

If you receive the wrong product, size or item, please contact us before returning it.

We will assist with arranging the appropriate resolution.

EXCHANGES

Where exchanges are available, the product must meet the applicable return requirements.

Availability of replacement products may affect whether an exchange can be processed.

REFUNDS

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time it takes for the funds to reflect in your account may depend on the payment provider or financial institution.

RETURN SHIPPING

Where a return is due to a fault, incorrect product or another issue for which R4C3 is responsible, we will provide appropriate assistance with the return process.

For change-of-mind returns, return shipping arrangements and costs may apply subject to applicable law and the circumstances of the return.

HOW TO REQUEST A RETURN

To request a return, contact:

Email: support.r4c3@gmail.com

Please include:

Order number:
Name:
Product:
Reason for return:

We will provide the next steps for your return.

CONSUMER RIGHTS

South African consumer protection legislation provides consumers with certain rights relating to goods and transactions. These rights may apply in addition to the terms of this policy.

Nothing in this policy is intended to waive, restrict or exclude any right that cannot lawfully be excluded.

CONTACT

For returns, exchanges or refunds, contact:

R4C3

Email: support.r4c3@gmail.com